Contact information

📬 Contact Information Policy

Brill’s Seed Company

Brill’s Seed Company is committed to providing clear communication and timely support for our customers.

📧 How to Contact Us

For all questions regarding:

  • Orders

  • Shipping

  • Returns or damage claims

  • Product information

  • Growing questions

Please contact us by email:

Email: sales@brillsseedcompanyllc.com
Website: https://www.brillsseedcompanyllc.com/

We currently do not offer phone support in order to best manage seasonal order volume.

⏳ Response Time

We aim to respond to all inquiries within:

  • 24–48 business hours (Monday–Friday)

  • During peak season (presale and spring shipping), responses may take up to 72 hours

We appreciate your patience during high-volume periods.

📦 Order-Specific Questions

If contacting us about an order, please include:

  • Your full name

  • Order number

  • Date of purchase

  • A brief description of your question or concern

This helps us assist you as quickly as possible.

🌸 Growing Support

We are happy to offer general planting guidance for dahlias and flower tubers. However, we cannot guarantee plant performance due to environmental and growing conditions beyond our control.

📍 Business Location

Brill’s Seed Company is a small, family-run business based in Southern Virginia.

We operate primarily as an online retailer and are not currently open for public walk-ins.

💛 Our Commitment

We value every customer and strive to provide friendly, fair, and professional service. Your support of our small farm means everything to us.